Customer Support

1. Contact Information:

  • Customer Support Email: t20opticals.sv@gmail.com
  • Phone Number:             operating Hours (11:00 AM to 7:00 PM)
  • Live Chat: We are online from 11am to 8 pm on all weekdays, except sundays. We usually take half to 1 hour to respond.

2. FAQs (Frequently Asked Questions):

3. Prescription Information:

  • Clarify the process for submitting prescriptions.
  • Information on prescription validity and updates.

4. Product Care and Maintenance:

  • Care instructions for spectacles and contact lenses.
  • Cleaning tips.

5. Sizing and Fit Guide:

  • How to measure for the right frame size.
  • Guidelines for selecting the correct contact lens size.

6. Warranty Information:

  • Details on product warranties.
  • How to initiate a warranty claim.

7. Customer Reviews and Testimonials:

  • Showcase positive reviews from satisfied customers.
  • Encourage customers to leave feedback.

8. Privacy Policy and Security:

  • Assurance of customer data protection.
  • Secure payment information handling.

9. Accessibility Information:

  • Ensure your website is accessible to people with disabilities.
  • Offer alternative contact methods for those with accessibility needs.

10. Returns and Refunds Policy:

  • Clearly outline the process for returns and refunds.
  • Specify conditions for eligible returns.

11. Social Media Links:

  • Links to your social media profiles for additional support and updates.

12. Chat Support Options:

  • If applicable, mention any chat support options.

13. Hours of Operation:

  • Clearly state your customer support hours.

14. Links to Additional Resources:

  • Links to blog posts, buying guides, or any other helpful resources.

15. Technical Support:

  • Provide information on how customers can get technical support if they encounter issues.

16. Holiday and Special Event Information:

  • Communicate any changes in operating hours during holidays or special events.

17. Feedback and Suggestions:

  • Encourage customers to provide feedback and suggestions for improvement.

18. Mobile App Support (if applicable):

  • Information on support for your mobile app, if you have one.

19. Terms and Conditions:

  • Links to your website's terms and conditions.

20. Contact Form:

  • Include a contact form for customers who prefer not to use email.

Remember to make your customer support page easily accessible from your website's main navigation, and regularly update the information to reflect any changes in policies or procedures. Providing clear and comprehensive information will enhance the overall customer experience and build trust in your brand.